At FREQ TEMPLE, we respect your privacy and are committed to protecting your personal data. This policy outlines how we handle your information when you visit our store or communicate with The Management Team via our integrated WhatsApp concierge.
• Data Collection: We collect only essential information required to fulfill your order, including your name, shipping address, and phone number.
• Third-Party Integration: Our website utilizes a WhatsApp plugin. By initiating a chat, you acknowledge that your communication is subject to Meta’s Privacy Standards. We use this data strictly for customer support and order coordination.
• Data Retention: In compliance with the E-commerce Directive 2026 (Nepal), transaction-related data and communication logs are stored in an encrypted format for a period of five years for consumer protection and tax audit purposes.
• Security: We employ industry-standard encryption to protect your data from unauthorized access. We do not sell or trade your contact information to external marketing agencies.