Every FREQ TEMPLE piece undergoes a rigorous inspection process before dispatch to ensure it meets our premium standards of craftsmanship and hardware quality.
• Exchange-Only: We offer exchanges specifically for items found to have a manufacturing defect or in the case of an incorrect fulfillment.
• Notification Window: You must notify The Management Team via our WhatsApp concierge within 48 hours of delivery to be eligible for an exchange.
• Condition for Return: The garment must be in its original, unworn, and unwashed condition. All original packaging, custom tags, and signature branding hardware must be intact.
• Verification: To expedite the process, please provide your order number and clear photographic evidence of the defect when contacting us.